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| Frequently Asked Questions |
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- Are your exhibits designed to fit into normal trade show booths that are sold in increments of 10 feet?
- How many watts / amps are required for my lights?
- Will the components of my booth meet or exceed the fire marshall's requirements in the venu I'm exhibiting in.
- Where are all your products shipped from?
- What colors are available to choose from for displays with fabric coverings?
- How and when do I submit my graphic files?
- Do you customize throw covers?
- What is the lifespan of my Pop Up display?
- Because there are new airline restrictions, will my display be allowed on as baggage?
- How do I order my display?
- What kind of payments do you accept?
- What shipping methods do you use?
- Do you charge sales tax?
- How much is shipping?
- How fast can I get my pop up display?
- Is there a warranty?
- What brand of fabric do you use on all your pop ups and flat panel displays?
- What do I do if it breaks?
- Where do I send my graphic files that I want printed?
- What kind of graphic files should I have have for wrap around header or photo mural panels?
- How do I know if my graphic file will work for Photo Murals or Header Graphics?
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- Are your exhibits designed to fit into normal trade show booths that are sold in increments of 10 feet?
Yes. You 10 foot pop up will fit inside a 10 foot booth. The outside dimension is 117" which will give it an inch or two to spare. The same is true of most flat panel displays as well. There is no absolute answer to that question for all systems so it's always best to look and ask before you buy.
- How many watts / amps are required for my lights?
Each halogen light consumes 200 watts or approximately 2 amps of power. Most trade show power is sold in incriments of 500 or 1,000 watts or 5 to 10 Amps. The amount of power that you need to order can be determined by taking the sum total of the number of Watts that you need for each electrical item, and then divide by 100 which that will roughly give you the number of Amps that you should order.
- Will the components of my booth meet or exceed the fire marshall's requirements in the venu I'm exhibiting in.
Yes. All of our fabrics, meet or surpass exhibition fire requirements in each state. Certificates are available upon request.
- Where are all your products shipped from?
Because we offer what we feel is the "best in class" in each category that we represent, our suppliers are located in various parts of the country from Chicago, St. Louis, Phoenix, and Milwaukie to name a few.
- What colors are available to choose from for displays with fabric coverings?
50+ colors are available to customize your display and PMS color match numbers are shown for your convenience.
- How and when do I submit my graphic files?
Once your order has been received, you'll be emailed the links that will allow you to upload your graphics to the photo lab.
- Do you customize throw covers?
Yes. Table throws can be customized in a variety of ways. Go to the "table throw" section on our web site to see a variety of ways this can be done. Please call toll free for further information, 1-800-342-9579
- What is the lifespan of my Pop Up display?
Your shopforexhibits.com display will last for many years with normal care. We offer lifetime warranties on all our standard pop up frames. Proper care and handling of your graphics and accessories will also insure their long life.
- Because there are new airline restrictions, will my display be allowed on as baggage?
Most display cases may be shipped as baggage on airlines, but each airline has it's own policies. There are new federal policies that all airlines have adopted since 911 that require some type of additional fee for all baggage or containers over 50 pounds. Please refer to your airline policies and procedures guidelines. In all instances, there will be extra fees involved.
- How do I order my display?
Instant purchases can be made online by first creating an account and then adding items to your shopcart
- What kind of payments do you accept?
We offer online processing of Visa, Mastercard and American Express through Google Check Out Program. Please call toll free for more information at 1-800-342-9579.
- What shipping methods do you use?
All exhibits are shipped via UPS, FedEx, or commercial air freight carrier. We choose the carrier based upon level of service that's needed, size of the product, and cost compared to each other.
- Do you charge sales tax?
No, most all of our products ship from a state that doesn't have a sales tax.
- How much is shipping?
We have automatic shipping calculation online. Just place your order in your shopping cart, fill in your location information and select submit. You will not be charged for anything at this point, but you will be given your shipping costs along with the cost of your order. You may select between UPS 3 Day, 2nd Day and Ground shipping. It's easy to compare so you can find the method that is right for you.
- How fast can I get my pop up display?
If you choose one of our 24 hr shipping colors, Coal, Imperial or Silver, your display will be shipped within 24 hours of your order. For other colors your order will be shipped within 3 days.
- Is there a warranty?
All of our pop-up frames come with a lifetime warranty! We only sell quality, well-built products. If you experience any problems caused by a manufacturers defect, we will repair or replace any and all necessary parts at no charge.
- What brand of fabric do you use on all your pop ups and flat panel displays?
We use exclusively the Frontrunner and Prelude brands that are manufactured by Melded Fabics out of Australia which are distributed in the U.S. by Lockfast Inc.
- What do I do if it breaks?
Just contact shopforexhibits.com and we'll give you the same excellent customer service you received when you purchased your display from us. 1-800-342-9579
- Where do I send my graphic files that I want printed?
Once your order is received, we'll send you a PDF file with the FTP site address where you'll send your graphic files. From there the photo lab will download your files, check them, and then give us the approval for printing.
- What kind of graphic files should I have have for wrap around header or photo mural panels?
The best type of file is a vector based file such as an Adobe Illustrator File (.ai), but we also accept Photoshop, MacroMedia FreeHand, and QuarkExpress files. See File Preparation Guidelines at the bottom of the page under "Graphics"
- How do I know if my graphic file will work for Photo Murals or Header Graphics?
Find out the Output Size of the Image in your file. If it's not the size you want your image printed in, then it's probably not going to work for this purpose. You may also send it to one of us at SFE and we'll quickly be able to tell you if the file size is sufficient.
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